Privacy Policy jayakaya
The security of your personal information is jayakaya's top priority. This policy explains clearly how we collect, use, store and protect your data as a member of our platform.
Our Commitment to Your Data
jayakaya applies multiple security measures to ensure that each member's personal information is handled responsibly and securely.
High-Level Encryption
All data transmitted between your device and jayakaya's servers is protected with 256-bit SSL protocol, ensuring your information cannot be accessed by unauthorised parties.
Strict Access Controls
Access to members' personal data is limited to authorised staff only. Every access is logged and continuously monitored by our security team.
No Sale of Data to Third Parties
jayakaya does not sell, rent or share members' personal information to any third party for marketing purposes without your explicit consent. 🔒
Secure Data Storage
Your data is stored in data centres that comply with international standards, with regular backups and disaster recovery systems to ensure continuity of service.
Regulatory Compliance
We operate under international licensing and comply with KYC and AML requirements set by regulatory bodies, ensuring this platform is run ethically.
Data Breach Notification
Should any data breach occur that affects your information, jayakaya will notify you within the stipulated timeframe and take immediate action. ⚠️
This Privacy Policy takes effect from 1 January 2026. Continued use of the jayakaya platform after this date means you accept the terms stated here.
Introduction and Scope of This Policy
jayakaya ("we", "platform" or "this website") respects the privacy of every individual who uses our services. This Privacy Policy is drawn up to explain clearly how we collect, process, store, share and protect the personal information you provide to us when registering, logging in or using any feature on the jayakaya platform.
This policy applies to all registered jayakaya members, unregistered website visitors, and any individual who interacts with our platform via mobile devices, personal computers or our customer service channels.
By using the jayakaya platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact our support team for any enquiries.
Information We Collect
jayakaya collects various categories of information to enable us to provide services that are safe, transparent and in line with the international licensing requirements we comply with. The information we collect includes:
- Identity information: full name, identification card number (MyKad) or passport, date of birth and gender during the account registration process.
- Contact information: email address, mobile phone number and current residential address.
- Financial information: e-wallet account numbers, deposit and withdrawal transaction details, records of the date and amount of each transaction.
- Login and security information: IP address, device type, operating system, web browser and login session history.
- Gaming activity data: records of games played, bets placed, winnings and losses, and the duration of each playing session.
- Communications: any messages you send to the customer service team via live chat or email, including the content of complaints and feedback.
ℹ️ We only collect information required for specific purposes. You are not obliged to provide information that is not mandatory, although this may limit access to certain platform features.
Purposes for Using Your Information
Every piece of information we collect is used for legitimate and specific purposes. jayakaya does not use your data beyond the scope stated below:
- Identity verification and compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements as set by our international licensing body.
- Processing deposits, withdrawals and any financial transactions you carry out via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency.
- Member account management including VIP tier assignment, weekly cashback calculation and bonus management.
- Detection and prevention of fraudulent activity, money laundering and platform misuse.
- Provision of 24/7 customer service via live chat and email in Malay and English.
- Platform improvement based on usage patterns and member feedback.
- Compliance with legal obligations and reporting requirements to relevant authorities under our international licensing.
Sharing Information with Third Parties
jayakaya does not sell your personal information to any third party. However, there are certain situations where limited and controlled data sharing is necessary to ensure the platform operates smoothly:
- Payment service providers that process your financial transactions, including recognised e-wallet providers and payment gateways.
- Gaming platform and software providers that supply casino, slot and sports betting content within the jayakaya platform.
- Technology service providers that assist with server hosting, cybersecurity and platform performance analytics.
- Regulatory authorities and law enforcement when required by a valid court order or international licensing requirements.
All third parties that work with jayakaya are bound by data confidentiality agreements and are required to comply with data protection standards equivalent to or exceeding our own.
Data Security and Protection Measures
The security of members' personal information is a responsibility we take seriously. jayakaya implements a comprehensive security framework covering both technical and operational aspects:
- Data encryption using 256-bit SSL/TLS protocol on all communications between your browser or application and our servers.
- Password storage using a one-way hashing algorithm that cannot be reversed, ensuring your password cannot be read even by our own staff.
- Two-factor authentication (2FA) that members can enable for an additional layer of security during login.
- 24/7 monitoring of suspicious activity and an automated intrusion detection system.
- Regular security audits by qualified third parties to identify and address any vulnerabilities.
- A detailed incident response plan to ensure any security issues are handled quickly and in an orderly manner.
⚠️ Although we take all reasonable measures, no system can be guaranteed 100% secure. You are also responsible for keeping your jayakaya account password and login details confidential.
Data Retention Period
jayakaya retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by our legal and international licensing obligations. Generally:
- Financial transaction records are kept for the minimum period set by international AML and KYC compliance requirements.
- Active account information is retained for as long as your account remains active and for a specified period after account closure.
- Customer service communication logs are retained for quality control and dispute resolution purposes.
- Data that is no longer required will be securely deleted or anonymised using methods that eliminate any possibility of recovery.
Use of Cookies and Tracking Technologies
The jayakaya website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. The cookies we use include:
- Session cookies that are required to keep you logged in during an active session and to maintain the security of your account.
- Preference cookies that store your language settings, layout and personal preferences so they do not need to be reset each time you visit.
- Analytics cookies that help us understand how members use the platform for the purposes of technical improvement and user experience.
You can control or block the use of cookies through your web browser settings. However, please note that blocking certain cookies may affect the functionality of the jayakaya platform and your gaming experience.
Cross-Border Data Transfers
As jayakaya operates under international licensing, your personal information may be transferred to and stored on servers located outside Malaysia. In such cases, we ensure that:
- Data transfers are only made to destinations that provide an adequate or equivalent level of data protection.
- Binding data protection agreements are established with all data recipients outside Malaysia.
- Appropriate technical and organisational measures are implemented to protect your data during and after the transfer.
Privacy Policy Updates
jayakaya reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Whenever we make significant changes:
- The "Updated" date at the top of this policy will be changed to reflect the latest revision.
- Notification of significant changes will be sent by email to all registered members or displayed prominently on the platform.
- Continued use of the jayakaya platform after those changes take effect will be considered your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to ensure you are always informed about how your information is protected.
Your Data Protection Rights
As a jayakaya member, you have certain rights regarding the personal information we hold and process about you.
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right of Rectification
You may request that we correct information that is inaccurate or incomplete.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data.
Right of Restriction
You may request that we restrict the processing of your data in certain situations.
Right of Portability
You have the right to receive your data in a machine-readable format.
Right to Object
You may object to data processing for certain non-mandatory purposes.
How to Submit a Request
Contact our team via live chat or email to submit any data rights request.
How to Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, we encourage you to contact our support team:
- 24/7 Live Chat accessible directly through the jayakaya platform in Malay or English.
- Email: [email protected] — our team will reply within a reasonable time.
We are committed to responding to every privacy-related inquiry seriously and professionally. Our team is ready to help you understand your rights and ensure your experience with jayakaya remains positive and secure.
ℹ️ For any formal requests related to data protection rights such as access, correction or deletion of information, please include your account number and identity verification details to help speed up the review process.
Play with Full Confidence
With your privacy protected and a secure platform, jayakaya offers a comfortable playing experience. Register your account today and enjoy a wide range of games with a 120% welcome bonus of up to RM1,000.